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Zendesk to HubSpot Migration

Move your customer data seamlessly. Empower your team with a unified CRM.

 

 

Why Migrate from Zendesk to HubSpot

Your customer data should power growth — not hold you back.
Many businesses outgrow Zendesk as they scale, facing fragmented data, limited visibility, and disconnected tools. Migrating to HubSpot brings your support, marketing, and sales data together in one CRM.

We handle every step of your Zendesk migration so your team experiences zero disruption and your data stays clean, complete, and connected.

 

 


 

 

 

Challenges & How We Solve Them

Challenge How We Help
Complex Zendesk ticket and contact structures We map all tickets, contacts, and conversations accurately into HubSpot objects
Lost associations between customers, tickets, and companies We rebuild links so every record stays connected
Data loss or corruption during export/import We validate and back up every step of the migration
Limited HubSpot support data model We configure custom objects to reflect your historical Zendesk data
Team disruption during transition We manage changeover to minimize downtime and ensure adoption
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How Baskey Can Help You

We provide an end-to-end migration framework built for reliability and transparency.

  1. Audit & Planning – Assess your Zendesk setup and define data mapping for HubSpot.

  2. Data Extraction – Securely export tickets, contacts, companies, and conversations.

  3. Cleanup & Normalization – Deduplicate, standardize, and format data for a clean import.

  4. HubSpot Import & Validation – Migrate all records, maintaining relationships and integrity.

  5. Testing & Training – Validate with key users and train your team on the new system.

Move from Zendesk to HubSpot — the right way.

 

Why Work With Us for HubSpot Integrations

  • Certified HubSpot CRM & Service Hub Partner

  • Extensive Zendesk and HubSpot migration experience

  • Proven process for accurate mapping and zero data loss

  • Secure, GDPR-compliant data handling

  • Ongoing post-migration optimization and support

 

Outcomes You’ll See

  • Unified sales, support, and marketing data

  • Clean, reliable customer history in HubSpot

  • Faster access to key metrics and reports

  • Improved collaboration across teams

  • Stronger customer visibility and retention

 

FAQ – Common B2B Questions

Can all Zendesk data be migrated into HubSpot?
Yes — including tickets, contacts, companies, conversations, and custom fields.

Will we lose historical ticket data?
No. We preserve all ticket histories and links between users and companies.

How long does the migration take?
Most Zendesk-to-HubSpot migrations take 3–6 weeks depending on data volume.

Can we still access Zendesk during the migration?
Yes — we run both systems in parallel during transition to ensure zero downtime.

Do you train teams after migration?
Absolutely. We provide onboarding and documentation to help teams adopt HubSpot fast.

Want to hear our success stories?

“Baskey helped us to work through a load of legacy mistakes we've ran into early on, always hinting how best practices would look like, but also understanding what's possible within our realities of highly interconnected systems and processes. After cleanup we're now working towards how HubSpot actually should be used.”

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Managing Director, Shaper. Florian Horsch

The Baskey team's skillset, expertise, and knowledge of HubSpot is tremendous, and is a huge help to us. Since working with Baskey we are completing our HubSpot projects in a timelier manner. They are always professional, willing to help, and offersgreat insights into how we should be leveraging HubSpot to achieve the maximum value from it. We are extremely happy with our partnership.

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Customer Success Manager, ESpatial Jennifer Kelly

“Collaborative, understanding, PATIENT, and very smart with what to do and what not to do. They took a pretty messy situation (old agency, bad website templates) and made it seamless. It's refreshing to have an agency TEACH you as they go. We could not be happier to with them.”

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Vice President of Global Marketing, MarketStar Philip Mickey

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